IT support

Your University IT account provides an email address, personal data storage space, access to the University and Eduroam wireless networks and a printing account. You will also be able to use the PCs provided in the many open access clusters including those in the University Library. 

You have access to IT facilities during the prescribed period of your programme, the submission pending period and the time leading up to and including the thesis examination. Access is terminated on the date of graduation.

You are advised to ensure all data and files you wish to retain beyond the date of graduation is safely transferred ahead of that date to prevent loss of work. Your School provides hot-desking PCs to be shared with other research students in the School. 

IT support is available via the online knowledge base which provides answers to commonly asked questions, online and by telephone on 0161 306 5544, (internal x65544).

The University provides an extensive portfolio of software including bibliographic, qualitative analysis, and statistical software and many subject specialist applications. If you require higher computing power for your work then an account on one of the Compute Intensive Facilities can be arranged. Additional personal storage space and shared storage can be made available.

More information on IT services for students can be found on the IT Services website:

• Visit Student IT Services

The MyManchester portal brings together access to many of these services and other University facilities. Many of the services can be used online from off campus. See the connection pack web site for information on how to use your own phone, tablet or computer to access University services. 

• My Manchester portal

Research IT supports IT needs related to research such as computing facility and support, research software and research data storage. For more information on how they can support you, please see:

• Research IT

Laptop Provision

PGRs who do not have access to their own PC and have not been provided one can request one from IT Services.

Please note that only standard specification PC will be provided unless there is clear justification why additional computing capacity or functionalities are necessary. Please see information about PC options on the IT Services page and consult your supervisory team. Once determined, you will follow one of the two processes below.  

• To request standard specification PC, please follow the link for Request/order a funded device on the IT Services page and fill in the online form
• To request advanced specification PC, please ask your main supervisor to email hums.doctoralacademy@manchester.ac.uk with an outline the nature of the research project you are conducting, what computing power/functionality is required and justification of why the standard specification PC would not meet the needs of the project. We will then liaise with the School budget holder to seek their pre-approval and let you know of the decision. 

Printing, scanning and photocopying

There are networked laser printers in each of the Department Areas. PGRs can use any Xerox machine in any building throughout the University at any time by using Student ID card or log in with username and password to collect their printing. The new print drivers need to be installed on your computer to print to the Xerox machine. These machines also scan and photocopy.